Frequently Asked Questions


What is near me?

near me is an all-in-one platform solution for your webstore.

What are the costs of creating a webstore?

near me offers a 3-month trial period and then a monthly subscription fee is applied based on the selected plan.

Do I need to know programming in order to create my near me site?

No, you can set all the details (design, content, and inventory) in your admin interface.


How long does it take to create my webstore?

You can create your webstore in less than 5 minutes. After that, you need some time to personalize the webstore based on your needs (design, content, and inventory). Depending on your needs, it can be completed in 30 minutes or more.

What information do I need to create my webstore?

  • A unique name for your store.
  • Personal information (Name, business name, phone number, email address).
  • Select shipping options.
  • Select payment options.
  • Logo and favicon.
  • Select a design for your site.
  • Create content for your Homepage and Contact Us pages.
  • List of the categories of your products and/or services.
  • List of your products and services.
  • Verify your existing Arab Bank account or if you don’t have one yet, you request opening an account digitally.

What are the steps that I need to complete in order to publish my site?

  1. Give a unique name to your store. This will be the first part of your site’s URL: [your site’s name].nearme.cool

  2. Provide your personal information: name, business name, phone number, and email address.

  3. Click the “Create my Store” button and the webstore will be automatically created.

  4. Fill out settings:
    a. Select the available shipping method(s) for your shop (Home delivery and/or pick up from the store).
    b. Select the available payment option)s) for your store (Online payments and/or cash on delivery/ at the store).

  5. Select a theme and customize the theme’s font and colors based on your needs.

  6. Fill out the Homepage sections: This page is required to fill out.

  7. Fill out the Contact Us page sections: This page is required to fill out by adding your contact information: city, address, phone number, and contact email.

  8. Create categories of your products and/ or services.
    a. Click “Add Categories” in the top right corner. The latter will appear in the top navigation of the website’s homepage. Add as many categories as you need.

  9. Create your inventory with the offered items by adding them one by one or using the bulk import.
    a. Adding items one by one:
    i. Click on the top right “Add Item” button.
    ii. Add name and description.
    iii. Upload photos.
    iv. Add price and discount, if it applies.
    v. Add the available quantity and maximize the amount for a single order.
    vi. Add product attributes by selecting a related category and adding product SKU. You can also add variations of your items under this section.
    vii. Set the return policy.
    b. Create a CSV file with the same data based on this sample.

  10. Verify or register your Arab Bank account. After verification, your site will be automatically published.


What statistics can I see about my webstore?

Income and registered users.

Can I import/export my items?

Yes, you can. Read more about the import/export functionality under the “How can I do a bulk import of my items with a CSV file?” question.

How many products can I add to my site?

There's no set limit to the total number of products you can add to your site.

How can I promote items on the Homepage?

You can promote items by visiting the Manage Marketplace/Inventory menu under the Item tab. If you click on the first icon button, the promotion button (showing a home with a star), brings up a pop-up where you can allow to promote the item to the Homepage. If you click the button again you can reverse the action. The item you promote will be visible on the Homepage. The order of the items reflects how you promoted and saved items. You can see this order under the promotion button.

How can I find the promoted items?

You can filter for the promoted items under Manage Marketplace/Inventory menu by selecting the Item tab.

Can I set the order of the promoted items?

Yes, the promoted items reflect the order of how you save them. You can see this order under the Promotion button on the Manage Marketplace/Inventory menu by selecting the Item tab.

What happens if I don’t promote items on the Homepage?

We will show random items from your inventory on the Homepage.

Can customers buy out-of-stock items?

​​If a product is sold out, the product displays in your store with a SOLD-OUT flag. Customers can't add the product to their carts until you change the quantity in stock.

Can I offer promo codes?

Yes, you can offer special promo codes that will be applied for the whole purchase of the users.

Can I add tracking numbers to shipping notifications?

Yes. To include tracking numbers in Order Shipped emails, enter the tracking number when marking the order as complete.

Will a customer's cart be saved if they leave my site and return later?

Products added to a customer's shopping cart will remain in the cart indefinitely. If a customer leaves your site and comes back later, the cart will appear as they left it. If a product sells out before they return, we’ll ask the customers to remove the out-of-stock items from their cart.


I'm having trouble signing in to my account, what should I do?

Please try resetting your password. If this doesn't work, please contact our Customer Service team via the “Contact Us” form with your account details.

How do I reset my password?

On the login screen, click on the reset password link, add your email address and we will send you a reset password link.

How can I remove my profile from your database?

If you would like all your information to be removed from the near me database, please contact our Customer Service team via the “Contact Us” form.